Director of Operations

Xsolla is seeking a visionary and highly skilled Director of Operations with a strong focus on IT Service Management (ITSM) to design, implement, and lead end-to-end service operations on a global scale.

Requirements

• 7+ years of progressive experience in IT Operations, Service Delivery, or related leadership roles.
• Deep understanding of ITSM frameworks (ITIL v4, ISO 20000) and proven experience implementing them at scale.
• Strong background in incident, problem, change, and configuration management processes.
• Experience leading follow-the-sun or global operations models across multiple regions.
• Demonstrated success in building and managing high-performing distributed teams.
• Familiarity with monitoring, alerting, and ITSM tools such as ServiceNow, Jira Service Management, PagerDuty, Datadog, Dynatrace or similar.
• Exceptional communication, stakeholder management, and crisis leadership skills.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and professional development