Head of Service Management

This is a Permanent Contract Role as Head of Service Management within the UK's largest mutual life, pensions and investment company, Royal London. The role will lead a team focused on IT service management, ensuring the delivery of efficient and customer-focused IT services. Responsibilities include strategic planning, operational excellence, performance monitoring, and partnership with third-party providers. The ideal candidate will have a strong understanding of ITIL and ServiceNow experience, as well as exceptional leadership skills.

Requirements

• Excellent communication skills and ability to build relationships with business functions.
• Broad knowledge of the financial services industry.
• Commercially astute with budget and risk framework understanding.
• Senior IT management skills with ITIL and ServiceNow experience.
• Strong leadership and team management skills.

Benefits

• 28 days annual leave
• Employer matching pension scheme
• Private medical insurance