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Maxis
Head of Service Management
Lead enterprise service management at Maxis, Selangor. Manage high-performing teams, drive SLA achievement & customer satisfaction. Requires 10+ yrs experience, ITIL cert preferred, ServiceNow expertise advantageous.
Consulting
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Governance, Risk, and Compliance
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 24, 2025
We are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. As Head of Service Management, you will lead a high-performing team of Service Managers managing enterprise customers across all segments and drive consistent SLA achievement, service quality, and customer satisfaction.
Requirements
- Bachelor’s Degree in Telecommunications, IT, Business, or related discipline
- Minimum 10 years of experience in service management, enterprise service delivery, or operations leadership
- Proven experience leading customer-facing teams in complex B2B environments
- Deep understanding of managed services, ICT operations, and SLA governance
- Strong executive communication, stakeholder management, and analytical capability
- ITIL certification preferred; familiarity with ServiceNow, Salesforce, or Kenan is an advantage
Requirements Summary
Bachelor’s degree in Telecommunications, IT, Business, or related discipline, and 10+ years of experience in service management, enterprise service delivery, or operations leadership
