ServiceNow

Director of Strategic Events, Knowledge

Join ServiceNow as the Director of Strategic Events in Chicago. Lead Knowledge, our flagship conference, leveraging 15+ years of event expertise. Competitive pay and benefits.

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The Mothership
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Expert/Leadership
ServiceNow Role Type:
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Sales
ServiceNow Modules:
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Event Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Event Management

Job description

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Posted on:
 
July 22, 2025

ServiceNow is hiring a Director of Strategic Events with a focus on managing Knowledge, ServiceNow’s flagship user conference. The ideal candidate has 15+ years of event experience and excels in building world-class programs that drive business impact, deepen customer relationships, and elevate brand presence at scale.

Requirements

  • 15+ years of experience in event management, with a focus on large-scale conferences or user events.
  • High degree of organizational skills (planning, coordinating, tracking) and comfort working on time-sensitive projects
  • Proven track record of successfully planning and executing strategic events that drive business results.
  • Strong leadership and team management skills with the ability to Motivate and empower a team of event marketing professionals.
  • Excellent communication, negotiation and interpersonal skills with the ability to build relationships and influence stakeholders at all levels.
  • Proficiency in budget management, financial analysis and reporting.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Benefits

  • Base pay of $159,400 - $279,000, plus equity (when applicable), variable/incentive compensation and benefits
  • Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
  • Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure

Requirements Summary

15+ years of event experience, strong leadership skills, and ability to manage budgets and prioritize tasks