Director of User Experience (Hybrid, Acton MA)

We are seeking a highly experienced Director of User Experience to help Insulet create a world-class work experience for our employees. The candidate will help lead our efforts driving the adoption of new technologies and work solutions across our organization, engaging the workforce from pre-boarding to departure, and developing engagement strategies and defining channels, creating content plans, including video and written materials.

Requirements

• Minimum of 10+ years in organizational change experience
• At least 5 years developing and leading companywide user experience engagement and organizational change plans for larger user populations
• Experience working with and integrating enablement solutions through ServiceNow, a Unified Service Portal, or similar service management tools
• Comprehensive understanding of the MS O365 productivity platform and apps with an emphasis on MS Teams
• Active experience with MS Copilot and how it integrates with O365 and the enterprise
• Strong experience and understanding on AI in the workplace
• Experience in managing technology adoption and upskilling programs across multiple countries and languages
• Familiarity with various learning management systems and training platforms
• Strong background in developing video and written training content
• In-depth knowledge of and experience with social media strategies and their use in engagement, learning, and organizational change
• Experience successfully managing and mentoring UX teams
• Excellent communication and interpersonal skills, with the ability to work effectively across different cultures and languages
• Ability to travel as needed to support global training initiatives