Director, Process & Design Engineering – Payroll

Director, Process & Design Engineering for Payroll responsible for leading the strategic design, oversight, and optimization of payroll processes across global operations. Develops and implements standards and procedures for payroll, billing, and related transactions. Champions automation and digital transformation to reduce manual intervention, minimize errors, and accelerate payroll processing.

Requirements

• Bachelor’s or advanced degree in Industrial Engineering, Business Analytics, Operations Management, Human Resources, or a related field.
• 10+ years of progressive experience in payroll process design, operations, change management, and leadership roles within large, complex organizations.
• Proven expertise in evaluating and redesigning process flows for systems such as Workday, ServiceNow, and other HR/payroll platforms.
• Strong knowledge of payroll compliance, controls, data privacy, and audit requirements at both global and local levels.
• Demonstrated ability to establish and manage SLAs, performance metrics, and reporting frameworks.
• Solid technical skills and understanding of systems architecture, integration, and automation technologies.
• Experience with quality management, process simulations, and the development of standard operating procedures.
• Proficiency in data analysis and the use of HR metrics and analytics tools to drive decision-making.
• Exceptional problem-solving, critical-thinking, and project management skills with a track record of delivering complex initiatives on time and within budget.
• Excellent written and verbal communication skills, with the ability to influence and collaborate with senior stakeholders across functions and geographies.
• Detail-oriented with a commitment to accuracy, precision, and continuous improvement in process design and documentation.

Benefits

• Medical, pharmacy, dental and vision care
• Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP)
• Financial well-being resources and a 401(K)
• Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support
• Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility
• Parental, caregiver, bereavement, and military leave
• Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources
• Other perks like tuition reimbursement and a recognition program