Director/ Sr Mgr| Technology Operations Lead Bengaluru | Operate SGO

We are seeking a highly experienced Senior Ops Manager to lead and manage large Application Management Services (AMS) program. The ideal candidate will have extensive experience in IT Operations & Support, with a proven track record of managing medium to large operations for large enterprises.

Requirements

• Bachelor's degree in “Information Technology”, Business Administration, or a related field.
• 15+ years of experience in IT Operations & Support, with a focus on service delivery and project management.
• Proven experience in managing large AMS programs and IT operations for large enterprises.
• Strong understanding of service management reporting, AMS governance, and escalation management.
• Experience with ITSM tools like ServiceNow, Remedy, or similar tools.
• Excellent project management skills, with a track record of delivering projects on time and within budget.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• High degree of customer centricity and ability to work effectively in a fast-paced and dynamic environment.

Benefits

• PMP or ITIL certification.
• Experience with cloud-based services and technologies.
• Knowledge of industry best practices and emerging trends in IT service management.