Incident Manager

We are looking for a Technical Incident Manager to join our team in Bangalore. As a key member of our team, you will be responsible for managing production incidents to resolution, leading technical triage calls, and identifying opportunities to enhance our processes and systems.

Requirements

• Bachelor's Degree in Engineering or equivalent
• 8+ years of related experience in IT infrastructure and production support
• Experience with Unix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions
• Proficiency in tools like ServiceNow or other ticketing systems
• ITIL certification (preferred)
• Strong relationship management skills and ability to communicate effectively with all levels of management
• Proficiency with Word, Excel, and PowerPoint for reporting and presentations

Benefits

• Stability, challenges, and a long-term career free from monotonous routines
• Cutting-edge security standards for rail signalling
• Flexible and inclusive working environment
• Award-winning learning opportunities
• Fair and dynamic reward package
• Comprehensive and competitive social coverage (life, medical, pension)
• Leadership roles or specialized technical expertise