DRSC Global Technology Monitoring Systems Engineer

Deloitte is seeking a DRSC Global Technology Monitoring Systems Engineer to provide ongoing management and administration of enterprise monitoring systems, including Dynatrace, SolarWinds Orion, NetBrain and ThousandEyes. This role involves identifying opportunities to enhance customer service through automation and analytics, managing and maintaining monitoring systems, and facilitating technical problem resolution. The team supports Deloitte globally and is at the forefront of technology development.

Requirements

• Bachelor’s Degree in Computer Science or equivalent industry experience.
• At least 2 years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications.
• Knowledge of ServiceNow functionality.
• Knowledge of service management principles and how to apply them, ITIL v3 or v4 certification preferred.
• Ability to use reporting tools to collect data and to provide output with basic interpretation.
• Demonstrates basic understanding of IT Governance concepts and ability to ask appropriate questions.

Benefits

• Competitive salary
• Professional development opportunities