Service Delivery Specialist (Analysis, Performance & Reporting)

The Service Delivery Specialist will collect, analyze, and present data related to IT Service Management processes and performance, providing actionable insights to improve business strategy and make data-driven decisions.

Requirements

• Proficient in Excel and/or G-Suite knowledge advance functions, data analysis and reporting.
• Excellent written and verbal communication skills, including the ability to present complex data in a clear and understandable manner to both technical and non-technical audiences.
• Strong problem solving skills
• Knowledge of reporting tools like Power BI and tool ServiceNow.
• Expertise in ServiceNow Reporting and Performance Analytics (if applicable), Power BI, Google Sheet (including advanced functions and charting).
• Good understanding of ITIL (Information Technology Infrastructure Library) and CSI principles.
• Basic project management skills
• Capacity to train and guide team members
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Experience in dealing with third-party-provided services
• Involvement and exposure in IT external audits (example: Operational, IT service management, ISO)

Benefits

• Medical card coverage for self and dependents (outpatient and inpatient)
• Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
• Monthly NICE Program activities for team bonding and well-being lifestyles