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Merlin Entertainments
Employee Relations Lead
Join Merlin Entertainments as an Employee Relations Lead in Basingstoke. Leverage ServiceNow for ER case management, guiding managers on complex issues. Benefits include pension, bonuses, and discounts.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 29, 2025
Merlin is seeking an experienced Employee Relations Lead to join the UK Hub in Basingstoke. This role focuses on providing expert guidance to people managers on complex ER matters, managing risk mitigation, leading training, and driving continuous improvement. The position will report to the People Operations Senior Manager.
Requirements
- Proven experience in an Employee Relations or Senior Employee Relations role, preferably in a shared service or matrix environment.
- Demonstrable experience managing a high volume of complex ER cases, including ACAS conciliation and tribunal preparation.
- Experience using HR systems and case management tools (e.g. ServiceNow) is desirable.
- CIPD qualification is advantageous (Level 5 desirable).
Benefits
- Pension
- Life Assurance
- Discretionary company bonus
- Holiday
- Merlin Magic Pass
- Enjoy the Ride pass
- Retail discounts
- Restaurant discounts
- LEGO discount
- Attraction discount
Requirements Summary
Employee relations experience needed. CIPD qualification desirable. Experience with HR systems/case management tools preferred
