End-User Compute Administrator

Crisis Prevention Institute (CPI) is seeking a Service Desk System Administrator (SDSA) to be a Subject Matter Expert (SME) in CPI technology systems. The role involves ensuring the reliability, security, and stable operation of CPI’s systems and cloud infrastructure, providing support and escalation within the Service Desk (SD) team. This involves automation-first mindset and deep knowledge of endpoint environments using Microsoft Intune.

Requirements

• Bachelor’s Degree or equivalent experience in Technology Services or related field
• Two years or more of experience in a Service Desk or related Information Technology field
• Two years or more of experience working as a Windows system or network administrator
• Two years or more of experience administering virtualized environments in an enterprise business setting
• Experience working with Microsoft Intune for endpoint and mobile device management, including SCCM migration, Autopilot, and White Glove support
• Experience working with a broad range of technologies, including Windows server and desktop OS, ServiceNow ITSM, cybersecurity products including email hygiene and anti-malware products, Active Directory, VMware or other virtualization technologies, Azure or other cloud technologies, LAN/WAN networking technologies, remote access VPN, VDI, and Microsoft Office 365
• Experience working in project management and running technology-based projects
• Experience troubleshooting hardware, networking, and software-related issues
• Knowledge of scripting languages (e.g., PowerShell)
• Knowledge and understanding of ITIL principles
• Attention to detail & strong troubleshooting skills
• Ability to analyze and resolve issues by leveraging various industry-standard monitoring and reporting tools
• Ability to effectively obtain, share, analyze, and convey information
• Ability to collaborate with peers, managers, and external customers
• Ability to actively learn and grow skillsets in key technology areas
• Excellent interpersonal communication and organizational skills

Benefits

• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Crisis Prevention Institute is an Equal Opportunity Employer