End user device Engineering and Executive Support L3 (Mac and Windows)

We are seeking a highly skilled and dedicated Desktop Engineer who is technically proficient End User Device Engineer (Level 3) with a specialized focus on windows and macOS environments.

Requirements

• 5+ years of experience in a Desktop Support, IT Support, or End User Computing role
• Deep expertise in Windows operating systems (Windows 10, 11) and macOS (Ventura, Sonoma, and newer versions)
• Hands-on experience with mobile device management (MDM) solutions
• Experience with IT ticketing systems (e.g., ServiceNow, Jira)
• Exceptional communication, interpersonal, and customer service skills

Benefits

• Exceptional technical assistance and white-glove service to senior leadership and executive team
• Opportunity to work as a subject matter expert (SME) and escalation point for complex issues
• Design, implement, and optimize automated deployment solutions for both Windows and Mac
• Develop and maintain standardized system configurations, group policies (Windows), and profiles (Mac)