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ServiceNow
Engagement Manager
Engagement Manager at ServiceNow in Madrid: Lead project delivery using NowCreate methodology. Requires AI integration skills, 5+ years in SaaS. Equal opportunity employer.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 16, 2025
The Engagement Manager oversees the on-time, on-budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Industry domain expertise in the SaaS environment
- Creativity with comfort running projects independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
- Right to work in Spain
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations compliance
Requirements Summary
Experience in AI integration, professional services experience, industry expertise, and collaboration skills
