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ServiceNow
Engagement Manager
Engagement Manager at ServiceNow, Sao Paulo. Oversee solution delivery, manage governance, and integrate AI. Requires 8+ years in services, ServiceNow certs.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 4, 2025
As an Engagement Manager, you will oversee the delivery of a defined solution scope to meet the customer's desired results, working collaboratively with the customer project team and any involved partner. You will be responsible for managing the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
Requirements
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to travel up to 50%
- Industry domain expertise in workflow
- ServiceNow certifications in aligned workflow
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations compliance
Requirements Summary
8+ years of experience in professional services, industry domain expertise, and ability to travel up to 50%
