Engineer II, ServiceNow

Concentra is seeking an Engineer II, ServiceNow to design, develop, implement, and maintain solutions on the ServiceNow platform. The ideal candidate will have 5 years of relevant experience and strong knowledge of ServiceNow modules, as well as business process analysis and workflow automation.

Requirements

• Bachelor's Degree in Computer Science or Computer Engineering
• 5 years of relevant experience
• Certification(s) in Business Analysis
• Certified ServiceNow System Administrator (CSA), Certified ServiceNow Implementation Specialist, or Certified ServiceNow Application Developer (CAD)
• Strong knowledge of ServiceNow modules, such as ITSM, ITOM, ITBM, etc
• Experience in business process analysis and workflow automation
• Ability to create user stories, process flows, and functional specifications
• Familiarity with Agile/Scrum methodologies

Benefits

• Document business requirements, user stories, and acceptance criteria
• Translate business needs into functional and technical requirements for ServiceNow
• Analyze existing workflows, associate them with proper product/portfolio suites, and recommend process improvements
• Advise on innovative approaches to process automation in the operational activities these suites are designed to improve
• Identify opportunities to obtain business value from ServiceNow's offerings, data reuse, and configurations
• Proactive in identifying opportunities for automation and efficiency gains
• Align ServiceNow capabilities with ITIL and industry best practices
• Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation