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Guthrie
Engineer, IT Service Mgmt - IT Infrastructure - Full Time
ServiceNow ITSM Engineer at Guthrie, NY. Design, implement & maintain ITSM solutions for healthcare. Requires 3-5 yrs ITSM experience, ServiceNow & ITIL 4 certs. Health insurance, 403(b), PTO included.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 8, 2025
The Engineer, IT Service Management is responsible for the design, implementation, support and maintenance of solutions within the IT Service Management (ITSM) platform critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC).
Requirements
- Implement and manage ITSM processes and a CMDB in an enterprise environment
- Configure ITSM platforms (e.g., ServiceNow)
- Design and improve ITSM workflows
- Provide technical expertise to support service desk operations
- Develop and implement automation scripts and integrations
- Design and manage change control processes
- Maintain and optimize IT asset inventories
- Develop and maintain ITSM performance metrics, dashboards, and reports
- Create technical documentation and provide training
- Collaborate with IT teams, clinical stakeholders, and vendors
- Stay current on ITSM innovations and evaluate their potential to improve TGC IT operations
Benefits
- Health, Dental, and Vision Insurance
- 403(b) Retirement Plan
- Paid Time Off
- Holiday Pay
- Life Insurance
Requirements Summary
3-5 years of experience in ITSM, Bachelor's degree in IT or related field, certifications in ServiceNow and ITIL 4
