Engineer Up

Engineer Up provides ServiceNow consulting and fullstack software engineering for companies that demand results. We are looking for a detail-oriented and customer-focused L1 Technical Support Specialist to join our support operations team.

Requirements

• 1+ year in a technical support, help desk, or triage role
• Strong customer service and communication skills
• Familiarity with tools like Okta, Commerce Tools, and ticketing systems (e.g., Jira, ServiceNow)
• Ability to assess urgency, validate data, and escalate as needed
• Organized, proactive, and comfortable in a high-volume, fast-paced support environment

Benefits

• Competitive salary
• Up to 4 weeks of paid vacation per calendar year
• Fully remote position
• Strong company culture