English Speaking Scheduler - On-site Coordinator

This on-site Coordinator will oversee field services for hardware issues across Africa, the Middle East, and Europe. Responsibilities include reviewing IT tickets, coordinating field engineer interventions, and scheduling interventions. This role requires strong communication skills and efficient time management to meet service level agreements.

Requirements

• At least one year of experience in IT service desk or customer service
• Fluent in English
• Good working knowledge of Service Now and Microsoft applications
• Ability to plan and organize workload
• MTTN experience
• Administrative experience
• Detail-oriented
• Data support for reporting

Benefits

• Development and career opportunity
• Language courses
• Soft skills training
• Talent programmes
• Medicover private health care package
• Cafeteria benefits
• Reward and recognition
• Current information for applicants