Enterprise Service Desk Manager

Stratus is a leader in brand implementation and maintenance, offering services like exterior signage and interior branding to national brands. The Enterprise Service Desk Manager will lead and manage the IT Service Desk function, ensuring seamless end-user support for a high-performing team. The role involves creating and managing a customer-first culture, optimizing service delivery, and implementing ITIL best practices.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 7+ years of progressive IT support experience.
• 3+ years in a managerial or leadership role.
• Experience managing enterprise-scale service desk teams in a multi-site environment.
• ITIL v3/v4 certification strongly preferred.
• Experience with service desk platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy, Freshservice, IFS Assyst).
• Strong leadership, coaching, and team-building skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with experience in data-driven decision-making.

Benefits

• Medical, Dental, Vision coverage
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Short/Long Term Disability
• Generous Paid Time Off
• Career Growth Opportunities
• Employee Assistance Program
• Educational Assistance Program
• Identity Theft Protection
• Commuter Benefits
• Employee discount offerings
• Pet Insurance
• Employee Assistance Program
• Educational Assistance Program
• Critical Illness Plans
• Commuter Benefits