Enterprise Service Manager

We are looking for an Enterprise Service Manager to drive enterprise-wide change and make a significant impact on how we deliver services across the firm. The role involves collaborating with business functions to leverage best practice, shared services, and technology platforms to standardize processes and drive efficiency.

Requirements

• Understanding of Enterprise Service Management principles and experience supporting digital transformation initiatives
• Experience with ServiceNow products & scoped apps
• Proven experience working with or managing relationships across global teams and diverse business functions
• Demonstrated ability to help teams transition from manual processes to digital service platforms
• High level of technical competence on Microsoft Office suite and ServiceNow platform
• Professionalism and flexibility to take on added responsibilities when required
• Excellent organisational skills and ability to prioritise work across multiple business functions
• Strong communication skills and expertise in dealing with people across different business functions
• Exercise judgement over investments with a focus on return on investment