.svg)
Clifford Chance
Enterprise Service Manager
Join Clifford Chance as an Enterprise Service Manager in Canary Wharf, London. Leverage ServiceNow expertise to enhance service delivery and drive digital transformation.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 15, 2025
This Enterprise Service Manager position requires experience in Enterprise Service Management (ESM) and digital transformation. The role involves supporting senior directors in multiple business functions, managing global teams, and improving service delivery through digital technologies. The company offers a collaborative environment with a focus on service-centric delivery and continuous improvement.
Requirements
- Understanding of Enterprise Service Management principles
- Experience with ServiceNow products & scoped apps
- Proven experience with cross-functional collaboration
- Demonstrated ability to help teams transition from manual processes to digital service platforms
- High level of technical competence on Microsoft Office suite and ServiceNow
- Professionalism and flexibility to take on added responsibilities
- Excellent organisational skills and ability to prioritise work
- Strong communication skills and expertise in dealing with people
- Excellent team player and ability to work independently
- Commercial Acumen
Requirements Summary
ESM understanding, ServiceNow experience, and a willingness to learn. Strong communication and organisational skills are needed to support service transformation
