Senior Customer Success Manager - Public Sector

ServiceNow is seeking a Senior Customer Success Manager to partner with clients, guiding them through the post-sale experience and driving adoption of their AI-enhanced platform. The role involves building strategic relationships, identifying opportunities for improvement, and providing personalized guidance. This position focuses on ensuring customer success through data, insights, and continuous collaboration with internal teams.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Experience in SaaS or IT Industry
• 8+ years of experience working in a technology-driven, consultative environment.
• Strong interpersonal skills and relationship-building abilities.
• Analytical and problem-solving skills.
• Entrepreneurial mindset and team-playing abilities.
• Excellent communication skills.
• Eligibility for full UK security clearance.

Benefits

• Competitive salary
• Opportunity for growth
• Inclusive workplace