Enterprise Systems Support Technician

CIMMYT is seeking a highly motivated Enterprise Systems Support Technician to provide frontline user support for enterprise systems across country offices in Asia. The role requires frequent travel to country offices to provide onsite support, training, and collaboration with local teams.

Requirements

• Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related field.
• Microsoft Dynamics 365 or ERP system certification(s).
• ITIL Foundation or equivalent service management certification is a strong advantage.
• Familiarity with ERP systems, especially Microsoft D365 Finance & Operations.
• Basic understanding of systems like Icertis or similar contract management tools.
• Ability to perform basic troubleshooting and diagnostics on user-reported issues.
• Understanding of key business functions (finance, procurement, HR, grants, etc.) and their processes.
• Experience using support ticketing systems (e.g. OTRS, Invgate, Jira, Freshdesk, ServiceNow, etc.)
• 3+ years of experience in a systems support or enterprise application support role.
• Experience supporting end-users in a multicultural, multi-country organization.
• Exposure to Microsoft environments (Office 365, Teams, SharePoint).

Benefits

• health insurance