Enterprise Systems Support Technician

CIMMYT is a non-profit organization dedicated to solving problems in food production with applied agricultural science. They are seeking a motivated Enterprise Systems Support Technician to provide frontline user support for enterprise systems, especially Microsoft Dynamics 365, in Asia. This role involves working with business analysts, IT staff, and users to resolve issues and ensure effective usage of core platforms.

Requirements

• Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related field.
• Microsoft Dynamics 365 or ERP system certification(s).
• ITIL Foundation or equivalent service management certification is a strong advantage.
• Familiarity with ERP systems, especially Microsoft D365 Finance & Operations.
• Basic understanding of systems like Icertis or similar contract management tools.
• Ability to perform basic troubleshooting and diagnostics on user-reported issues.
• Understanding of key business functions (finance, procurement, HR, grants, etc.) and their processes.
• Experience using support ticketing systems (e.g. OTRS, Invgate, Jira, Freshdesk, ServiceNow, etc.).
• Excellent interpersonal and communication skills with a customer-service mindset.
• Strong organizational and problem-solving abilities.
• Collaborative mindset with the ability to work across diverse teams and cultures.

Benefits

• health insurance