ER Specialist

As an ER Specialist at Kerry, you will be responsible for coaching and developing ER Executives, ensuring excellent customer service, managing key projects, and acting as a second point of escalation for complex stakeholder issues. You will also be responsible for coordinating and delivering training and development to People Managers, ensuring a positive experience for all Employees and People Managers, and providing evidence-based advice and guidance to People Managers on emerging trends and patterns in their respective business area.

Requirements

• Bachelor's Degree
• 5+ years of experience in a related field
• Knowledge of employment law
• High level of English language proficiency
• Proficiency in one or more additional foreign languages (e.g. Indonesian Bahasa, Chinese, Thai, Arabic, French, German, Italian, Dutch, Spanish, Polish, Portuguese)
• In-depth knowledge of ServiceNow and its advanced functionality
• Advanced reporting and analytical skills
• Knowledge of relevant employment law, local regulations, and data privacy laws