ERP Service Delivery Manager

We are looking for an ERP Service Delivery Manager to lead the seamless delivery of Global ERP D365 IT services. The role involves proactive service management, collaboration with cross-functional teams, and implementing best practices in service management.

Requirements

• ITIL framework or similar IT service management qualifications
• Extensive experience in ERP service delivery management, preferably in a technology or consulting environment
• Experienced in project management methodologies
• Familiar with service management tools and platforms such as ServiceNow and ADO
• Familiar with cloud services and infrastructure
• Strong problem-solving skills with the ability to analyse complex technical issues and develop effective solutions
• Excellent verbal and written communication skills
• Leadership attitude, client oriented and performance minded
• Strong skills at 'connecting the dots, excellent attention to details while being able to see the big picture.
• Great collaborative and team spirit and strong interpersonal and influencing skills
• English is a must, French or other spoken languages is a plus

Benefits

• Take part in a global transformation program across multi-regions and multi-partners
• Be a key partner for Business and IT corporate domains, as well as many internal/external partners within Global, Corporate services and regions.