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Swiss Re
ESM ServiceNow Administrator
ESM ServiceNow Administrator II at Swiss Re, Bratislava. Administer ServiceNow modules (Incident, Change, Problem, CMDB, Service Catalog). Requires 5+ years enterprise experience, ITIL v4 knowledge. €2,700-€4,500 + bonus.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Configuration Management Database
Governance, Risk, and Compliance
IT Service Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
November 4, 2025
As an ESM ServiceNow Administrator II, you’ll be a key contributor to Swiss Re’s strategic Enterprise Service Management platform — a critical system supporting more than 50 enterprise applications worldwide.
Requirements
- Administer, configure, and enhance ServiceNow modules (Service Catalog, Incident/Change/Problem Management, CMDB, etc.)
- Resolve escalations and support requests via ticketing systems, email, and phone
- Collaborate with internal teams to design, develop, and deploy configuration changes and enhancements
- Ensure platform compliance with Swiss Re’s security and governance standards
- Execute platform upgrades and releases with minimal operational impact
- Identify and implement process improvements, standards, and automation opportunities
- Maintain technical documentation (configurations, workflows, platform design)
- Support change management with release notes, communication materials, and user adoption plans
- Provide technical guidance to ServiceNow users and process teams aligned to ITIL v4 principles
Benefits
- Base salary range between 2,700€ and 4,500€ for a full-time role
- Performance-based annual bonus
- Other benefits and rewards (not specified)
Requirements Summary
5+ years of ServiceNow administration/development experience in an enterprise environment, Bachelor’s/Master’s degree in Engineering, Computer Science, or equivalent experience, Strong knowledge of ServiceNow core architecture and key modules
