IT Service Manager

We're looking for a forward-thinking IT Service Manager to lead the delivery and performance of our operational IT services. The ideal candidate will have strong ITIL knowledge, experience in service management, and excellent communication and stakeholder engagement skills.

Requirements

• Strong ITIL knowledge (Foundation level minimum)
• Experience in service management, vendor oversight, and incident response
• Analytical thinking and the ability to translate data into actionable insights
• Excellent communication and stakeholder engagement skills
• A collaborative, customer-focused mindset
• Familiarity with ITSM tools (ideally ServiceNow)
• Experience in regulated or audit-sensitive environments

Benefits

• Office in an attractive location, with a team of around 100 people
• Shared parking spots available for those who drive
• Mostly remote working—flexible with your team
• An additional 6% on top of your monthly base salary to spend on wellness, learning, investments or other perks
• Daily meal allowance of €8.50, fully covered
• Extra days off to help you recharge
• Life assurance to support your loved ones
• Up to 20 days paid leave for sickness or caring responsibilities
• Annual performance bonus based on individual contribution
• Daily office refreshments
• Unlimited access to LinkedIn Learning
• Well-being support through apps and an Employee Assistance Programme
• Events and workshops throughout the year
• Opportunities to participate in volunteering and charity initiatives