ITOM / CMDB Specialist for ServiceNow, Bratislava

Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. You will communicate with customers, based on understanding of the customer demand you will detail the technical requirements and validate them with the customer. Your main duties will be discovery of IT components data and storing them in CMDB, best practices for data population, identification and reconciliation, live discovery via ServiceNow tooling and 3rd party integrations, network operations & troubleshooting, security & credential management, infrastructure discovery, advanced network management & troubleshooting, ServiceNow administration, advanced server administration & automation, network monitoring integrations, ITIL & service management, cloud infrastructure management, scripting and automation.

Requirements

• Intermediate Windows and Unix administration skills
• Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers, security teams or cloud providers
• General knowledge of IT infrastructure topology including typical application, server, and networking configurations, Web and Application Servers, Load Balancers, Databases, and Virtualisation
• Understanding of DNS and IP configuration and protocols such as HTTP, TCP, SOAP, REST, SSH and SNMP
• Understanding of SSL / PKI
• ServiceNow CSA level
• Advanced knowledge and ability in Server Administration across OS platforms
• Experience with network monitoring toolsets, such as Dynatrace, SCOM, Netcool, Nagios, Solarwinds and HPOM
• Deeper understanding of SNMP traps & MIBs/OIDs
• Ability to comprehend, modify and create server-side object-oriented JavaScript, Unix Shell scripting, Windows and PowerShell scripting, XML, JSON, Regular Expressions (RegEx), JEA configurations
• Understanding of Business Applications and their functionality in the ITIL model
• Comprehension of and the ability to communicate and implement the ITIL CMDB Model
• Familiarity with Amazon EC2, Azure, Google GCP and VMware
• ITILv3/v4 Foundations

Benefits

• Salary up to 4200€ (based on candidate's seniority and experience)
• 5 weeks of vacation per year
• 4 ‘My Days’ per year
• Flexible working hours (hybrid model)
• Career Management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 1023€ / year (4,57€ / per day)
• Cafeteria 40€ / month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Foreign business trips
• Company mobile phone (Android / iPhone)
• Company laptop (Windows / macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture
• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate, tailored AI training