Event Management Shift Lead

Logicalis is an international multi-skilled solution provider providing digital enablement services. We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

Requirements

• Minimum 3 years general IT support experience.
• Minimum 3 years dedicated to 1st line troubleshooting and resolution.
• Shift lead experience will be an advantage.
• Strong understanding of Server and Network infrastructure.
• Strong communication skills.
• Ability to think through problems and visualize solutions.
• Capable of providing specific and detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• National High School Senior Certificate (or equivalent)
• CompTIA A+
• CompTIA N+ (preferable, not mandatory)
• ITIL v3 or v4 Foundation - preferred, but not mandatory

Benefits

• Speedy decision-making
• Opportunities for personal development
• Supportive, inclusive environment
• Celebrates diversity