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DigiCert
People Operations Analyst
DigiCert People Operations Analyst (Cape Town) - Handle HR escalations using ServiceNow case management. Requires 2+ yrs HR experience, HR systems knowledge, Excel skills. Benefits: Provident Fund, Medical Aid, EAP, Gym, Insurance.
Direct Hire
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
December 3, 2025
We are seeking a detail-oriented and service-driven global People Operations Analyst to join our Global Human Resources team. This role serves as an escalation point for complex employee inquiries and cases, working across multiple Global HR functions including leaves of absence and policy interpretation.
Requirements
- Familiarity with HR systems (e.g., Workday, SAP, Oracle) and case management tools (e.g., ServiceNow, Salesforce, Zendesk)
- Strong analytical skills with experience using Excel or similar tools for data analysis and reporting.
- Excellent written and verbal communication skills.
Benefits
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
Requirements Summary
2+ years of HR experience, Bachelor's degree or equivalent work experience, familiarity with HR systems and case management tools
