Executives-Business Process & Service Excellence -Service Desk

Provide exceptional customer service, troubleshoot technical issues, and maintain accurate records of incidents and service requests. Collaborate with users, escalate complex issues, and suggest process improvements. Experience in IT service desk or technical support role required.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• A minimum of 2 to 3 years of experience in an IT service desk or technical support role
• ITIL Foundation and ServiceNow
• Proficiency in operating systems such as Windows and macOS
• Familiarity with hardware troubleshooting for desktops, laptops, printers, and peripherals
• Basic understanding of networking concepts, protocols, and configurations
• Experience with remote desktop tools and IT service management software
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Demonstrated commitment to providing exceptional customer service
• Ability to collaborate effectively within a team and across departments

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Employee relocation sponsored by EXL