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LexisNexis Reed Tech (Corporate)
Sr Operational Process Analyst
Join LexisNexis Reed Tech in Durban as a Sr Operational Process Analyst. Leverage ServiceNow skills to enhance processes, with ITIL knowledge and great benefits.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 14, 2025
We are looking for a Sr Operational Process Analyst to contribute to improvements in operational processes, policies, and supporting tools. The role involves leading problem-solving efforts, communicating with teams/management, and creating analysis reports to assist with continual service improvement.
Requirements
- Bachelor's degree in management information systems, systems engineering, computer science, technology or equivalent work experience.
- ITIL knowledge required.
- Excellent written and verbal communication skills.
- Experience working with individuals/teams across multiple locations/time zones.
- Experience and knowledge in change management principles, methodologies, and tools.
- Experience with ServiceNow, Azure DevOps preferred.
Benefits
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
Requirements Summary
Bachelor's degree in MIS, ITIL knowledge, excellent communication skills, experience with change management, and ServiceNow/Azure DevOps
