Experienced Customer Service Manager – German speaking (REF4856F)

Deutsche Telekom IT Solutions is seeking an Experienced Customer Service Manager to manage customer service delivery in the international market, with experience in IT industry, Service, Delivery, Partner management, and Process management. The role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success.

Requirements

• at least 5 years of professional experience in the IT industry
• extensive experience in Service, Delivery, Partner management or as a technical Product Owner
• fluency in English and German (B2 or higher)
• applied knowledge of ITIL and Agile concepts, with experience in Process management
• experience in Cloud technologies (Public and or Private) and networking
• experience in Cloud-native technologies (Containers, Microservices, Kubernetes, DevOps)
• experience in transitioning and transforming new initiatives
• experience in in-depth contract management