.svg)
TOPTALENT
Service Desk Analyst (Polish)
Service Desk Analyst (Polish) at TOPTALENT, Budapest. Support users via multiple channels, resolve IT issues per SLAs. Requires 13yrs IT experience, ServiceNow/ITSM expertise, ITIL cert, Polish fluency. Medical, relocation, training, 4wks PTO.
Staffing Agency/Recruiter
Expert/Leadership
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 11, 2025
Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests, log and document incidents, and ensure timely resolution of user issues within defined service-level agreements.
Requirements
- Native/fluent in Polish (C1), both oral and written
- Proficiency in English (at least B2 level)
- 13 years in IT Service Desk, Application Support, or Technical Support (L1L2)
- Bachelors degree in IT, Computer Science, or a related field (or equivalent experience)
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk
- Understanding of IT concepts such as SDLC, operating systems, and database technologies
- Experience in SAP or other enterprise applications support
- ITIL Foundation, MCSE, or equivalent
Benefits
- Comprehensive medical coverage
- Relocation support available, flight and accommodations
- Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
- Attractive salary and allowances based on role and experience
- 4 weeks of paid vacation annually
Requirements Summary
13 years of IT experience, proficiency in Polish and English, familiarity with ITSM tools, and ITIL Foundation certification
