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TOPTALENT
Service Desk Analyst (Norwegian)
Service Desk Analyst (Norwegian) at TOPTALENT. Provide IT support via phone/chat/email. Requires 13yrs ServiceNow/ITSM experience, Norwegian fluency, Bachelor's degree, ITIL cert. Medical coverage, relocation support, training access, 4wks vacation.
Staffing Agency/Recruiter
Expert/Leadership
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 11, 2025
The Service Desk Analyst is responsible for providing primary support to users via phone, chat, email, and self-service portal for IT-related issues and service requests.
Requirements
- Native/fluent in Norwegian (C1), both oral and written
- Proficiency in English (at least B2 level)
- 13 years in IT Service Desk, Application Support, or Technical Support (L1L2)
- Bachelors degree in IT, Computer Science, or a related field (or equivalent experience)
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk
- Understanding of IT concepts such as SDLC, operating systems, and database technologies
- Experience in SAP or other enterprise applications support
- ITIL Foundation, MCSE, or equivalent
Benefits
- Comprehensive medical coverage
- Relocation support available, flight and accomodations
- Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
- Attractive salary and allowances based on role and experience
- 4 weeks of paid vacation annually
Requirements Summary
13 years of experience in IT Service Desk, Application Support, or Technical Support, Bachelor's degree in IT, Computer Science, or a related field, Proficiency in Norwegian and English
