Experienced Customer Service Manager – German speaking (REF4856F)

Experienced Customer Service Manager - German speaking for Deutsche Telekom IT Solutions. Accountable for customer service delivery in the international market. Manage service quality, optimize portfolios, and collaborate with top management.

Requirements

• At least 5 years of professional experience in the IT industry
• Extensive experience in Service, Delivery, Partner management or as a technical Product Owner
• Fluency in English and German (B2 or higher)
• Applied knowledge of ITIL and Agile concepts
• Experience in Process management
• Knowledge and experience in Cloud technologies (Public and or Private) and networking
• Cloud-native technologies (Containers, Microservices, Kubernetes, DevOps) is an advantage
• Experience in transitioning and transforming new initiatives is an advantage
• Experience in in-depth contract management is an advantage

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance