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Citi
External Connectivity Operations – Service Desk Analyst
Service Desk Analyst at Citi, Budapest. Support CCR system operations, troubleshoot connectivity issues, document solutions. 0-2 yrs exp, Excel skills, networking certs preferred. Competitive benefits, home office, learning programs.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 1, 2025
Engineer the future of global finance at Citi, helping to redefine it by deploying advanced AI and shaping global markets. This role supports the CCR system, analyzing, helping, and documenting issues, and working with partner teams to solve them.
Requirements
- 0-2 years of relevant experience
- Fluency in English
- Microsoft Excel data manipulation skills
- Networking certifications a plus
- Intermediate understanding of network infrastructure
- Basic understanding of AD Management Tool (ADMAN) a plus
- Good communication skills
- Good analytical skills
- Excellent customer service orientation
- Ability to endure monotonous work
- Able to set priorities and work under pressure
- Able to work through clients through documented solutions
Benefits
- Cafeteria Program
- Home Office Allowance
- Paid Parental Leave Program
- Private Medical Care Program
- Pension Plan Contribution
- Group Life Insurance
- Employee Assistance Program
- Access to learning and development programs
Requirements Summary
0-2 years of experience, Microsoft Excel skills, networking certifications a plus, intermediate understanding of network infrastructure, good communication and analytical skills
