Field Desktop Support technician Nashville TN(Hybrid)

DXC Technology is seeking a Field Desktop Support Technician to provide operational technical support to clients, manage ongoing maintenance and deployment of new hardware and software, and monitor and update service requests and incidents within the ServiceNow. The ideal candidate will have a valid USA Indefinite Work Permit, a B.A./B.S. in a related field, and experience with Microsoft Windows OS, Microsoft Office Suite, and Microsoft 365.

Requirements

• Provide operational technical support to clients relating to desktop equipment
• Manage ongoing maintenance and deployment of new hardware and software for device life cycle
• Monitor and update service requests and incidents within the ServiceNow
• Provide service support, installation, and configuration with PCs, smart devices
• Act as escalation point to Tier 1 group regarding any application or hardware-related inquiry or issues
• Imaging of desktop and laptop computers—knowledge of Microsoft 365 services
• Prepare workstations, including the setup and configuration of laptops and desktops
• Interface with hardware vendors to facilitate repair and installation
• Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance