Field Support Engineer

Emergent Software is seeking a Field Support Technician to join their growing Cloud Support team. This role involves providing hands-on technical support for computer hardware and software, troubleshooting issues, managing equipment, and ensuring system security. The position requires a technical and communication-focused individual who can work independently and collaboratively. The company values growth and offers a flexible work environment with opportunities for professional development.

Requirements

• 2+ years’ experience supporting Windows-based endpoint devices
• Experience with Windows 11 installation, configuration, and upgrades
• Multi-monitor, docking station, and AV setup experience
• Printer setup and troubleshooting
• Experience with ticketing platforms (Zendesk, ServiceNow, Jira, etc.)
• Strong problem-solving, communication, and interpersonal skills
• Tech-savvy and able to quickly learn new software
• Strong problem-solving, communication, and interpersonal skills
• Diligent about tracking time and updating tickets

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) plan
• Profit sharing bonus
• Extra compensation
• Employee referral bonuses
• Flexible Spending Account
• Employee development program