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AVASO TECH PRIVATE LIMITED
Field Support Engineer
Join AVASO Tech in Prague as a Field Support Engineer. Leverage ServiceNow for IT support, troubleshooting, and training. Requires 2-4 years experience, ITIL knowledge, and certifications.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 13, 2025
AVASO Tech is seeking an experienced IT Field Support Engineer to provide technical support, troubleshooting, and IT assistance to end users. The role requires strong technical skills and a customer-focused approach, working with hardware, software, and mobile devices. Key responsibilities include troubleshooting, installation, configuration, and training.
Requirements
- 2-4 years of experience in Onsite support
- Knowledge of Windows 10 OS
- Good expertise in EUC tools, remote support tools, MS Office, and Outlook
- ITIL process knowledge (Incident, Change, Problem, etc.)
- Knowledge of ticketing tools (ServiceNow/Remedy)
- IT security best practices knowledge
- English and local language (B2 level)
- Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent
Requirements Summary
2-4 years onsite support experience, Windows 10 OS knowledge, and ITIL expertise are required. Bachelor's degree in IT or related field is also necessary
