Field Support Technical Specialist- South Texas (m/f/d)

The Field Support Technical Specialist role is crucial in supporting the company's mission to develop and deliver clear power plants that make 100% renewable energy a reality for the world. The role involves supporting and leading field corrective actions to minimize turbine downtime, providing on-site training and troubleshooting, and working with new Site Management and Technician teams to successfully perform day-to-day functions to higher levels of performance.

Requirements

• Supports Field Technicians with turbine troubleshooting.
• Provides new sites with instruction, guidance, and implementation of internal processes.
• Works with new Site Management and Technician teams to successfully perform day-to-day functions to higher levels of performance.
• Provides on-site training and evaluation of Technicians for the development and completion of Technical Training on-the-job demonstrations required through appropriate training levels.
• Available for dispatch to support and/or lead field corrective actions.
• Supports O&M windfarms with turbine control issues.
• Evaluates turbine-specific problems and offers suggestions for turbine solutions.
• Evaluates turbine component failures and communicates problems via ServiceNow.
• Works closely with Technical Services to build a strong working knowledge of multiple platforms and models of Wind Turbine Generators.
• Supports and leads field corrective actions to minimize turbine downtime both remotely and at wind farms.
• Utilizes ServiceNow to manage and organize communication, guidance, prioritization, and resolutions of Turbine issues.
• Analyzes control data to evaluate turbine problems.
• Works closely with other groups and organizations to establish improvements, data generation, training updates, and documentation.
• Demonstrates a comprehensive understanding of internal processes, systems, and reports.
• Proficiently utilizes MS Office suite. (Excel, Outlook, Power BI, Project, etc.)

Benefits

• Paid Time Off - Three (3) weeks accrued (120 hours)
• Medical & Pharmacy Insurance with multiple options to best meet your needs
• Health Savings Account (HSA) with Employer Contribution
• Flex Spending Account (FSA)
• Dental Insurance
• Vision Insurance
• Short-Term / Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) with Employer Match
• Student Debt Repayment
• Tuition Reimbursement
• Wellbeing, Family Planning, and Voluntary Benefits
• Employee Assistance Program (EAP)
• Parental Leave
• Calm Subscription
• Gym Membership Reimbursement
• Accident Insurance
• Legal Plans
• Spot Pet Insurance
• Auto and Home Insurance
• And much more...