Field Support Technician

The Field Support Technician will provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. The technician will troubleshoot and resolve common hardware and software issues, and deliver a high-quality, customer-focused service experience in a timely manner.

Requirements

• High school diploma or GED
• CompTIA A+ certification
• ITIL Foundation certification
• AVIXA CTS certification
• JAMF, Apple Certified Support Professional (ACSP), or MDM tools certification

Benefits

• Medical insurance through Cigna (PPO, HSA, EPO options) or Kaiser (HMO option only for California employees)
• Dental insurance through Cigna (DPPO & DHMO options)
• Nationwide vision insurance through VSP
• Flexible spending account for health and dependent care
• Pre-tax account for commuter benefit/parking and transit (location-specific)
• Continuing education and professional development
• Corporate wellness program
• Employee assistance program
• Wellness days
• 401k plan
• Basic life, accidental life, and supplemental life insurance
• Short-term and long-term disability insurance
• Critical illness, critical hospital, and voluntary accident insurance
• Tuition reimbursement (available 6 months after start date, capped)
• Paid time off (accrued and prorated, maximum of 120 hours annually)
• Paid holidays
• Statutory leaves, paid time, and other fringe benefits required under state and federal law