Field Technical Support On Site

Plan, coordinate, and install end-user and network devices to maintain operational efficiency. Collaborate with corporate staff on network hardware upgrades and maintenance.

Requirements

• Bachelor's Degree preferred or equivalent work experience and certifications
• 5+ years of experience in IT support or a similar capacity
• Proficiency in supporting Windows, Desktop, and Networking
• Additional experience preferences: MS Cloud Environments CISCO networking hardware Familiarity with InTune or similar provisioning software experience supporting conference room A/V equipment Ticketing tools such as ServiceNow
• Good written and verbal communication skills
• Proven ability to build relationships and work collaboratively with strong customer service skills
• Self-directed and able to work independently
• Strong problem-solving skills and the ability to discern when issues need escalation