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ING Nederland
Finance End-User Support Analyst
Join ING Nederland in Manila as a Finance End-User Support Analyst. Leverage ServiceNow skills to enhance user support and drive improvements. Benefits include growth opportunities and a diverse work environment.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
May 6, 2025
ING Hubs Philippines is looking for a Finance End-User Support Analyst to join their COO Finance Business Partner Services department. The successful candidate will be responsible for providing end-user support, analyzing tickets, and steering internal organization improvements. The role requires excellent communication and project skills, empathy, and a positive mindset.
Requirements
- University BSc Degree or equivalent
- Several years of experience with the ITIL framework and Service Delivery
- Hands-on experience with creation of dashboards (f.e. via PowerBI)
- 2-5 years' experience in communication and/or customer experience
- Knowledge of and experience with ServiceNow application
- Collaboration skills and ability to work across both functional and geographical lines
- Pro-active, persuasive with excellent communication skills
- Good analytical skills and sound judgment
- Fluent in English (written and spoken)
- Knowledge of IT and Banking business, processes, procedures
Benefits
- Opportunities for personal growth in a continuously evolving environment
- A diverse and multicultural work environment
- A chance to make a difference in the banking industry
Requirements Summary
University degree, experience with ITIL, ServiceNow, and communication/customer experience, good analytical skills and collaboration skills
