Finance End-User Support Analyst

We are looking for an End-user support analyst with a financial and service delivery background to join our COO Finance Business Partner Services department. The successful candidate will be responsible for providing timely resolution of tickets for end users via the ESM Ticketing system and ensuring effective communication, collaboration, and satisfaction with our service recipients.

Requirements

• University BSc Degree or equivalent
• Several years of experience with the ITIL framework and Service Delivery
• Hands-on experience with creation of dashboards (f.e. via PowerBI)
• 2 - 5 years’ experience in communication and/or customer experience
• Knowledge of and experience with ServiceNow application
• Collaboration skills and ability to work across both functional and geographical lines
• Pro-active, persuasive with excellent communication skills
• Good analytical skills and sound judgment
• Fluent in English (written and spoken)
• Knowledge of IT and Banking business, processes, procedures

Benefits

• Competitive salary and benefits package
• Opportunities for personal growth and development
• Chance to work with a diverse and global team
• Flexible working hours and remote work options