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DoiT International
GCP Product Support Specialist/Billing Specialist, Remote Ireland
Join DoiT International as a Remote GCP Product Support/Billing Specialist in Dublin. Leverage ServiceNow skills to enhance customer experience and resolve billing issues. Enjoy unlimited vacation and flexible work options.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 27, 2025
DoiT is seeking a Remote Support Specialist/Billing Specialist to provide world-class SaaS application and billing support in Eastern Europe, the UK, Ireland, and Spain. The role involves analyzing customer billing lines, troubleshooting technical issues, and ensuring a smooth customer experience. The ideal candidate will be a self-motivated and goal-oriented individual with a technical background and customer-facing experience.
Requirements
- 3+ years in a technical support role or similar in a B2B SaaS environment
- 1-2+ years experience with Google Cloud Platform (GCP) billing experience
- Experience creating and enhancing documentation for the Product Support organization and internal staff
- Experience with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow
- Ability to troubleshoot and resolve customer software problems
- Service mindset with strong communication skills
- Good analytical and problem solving skills
- Embody a 'be curious' personality and a willingness to learn
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Requirements Summary
3+ yrs technical support/SaaS experience. 1-2 yrs GCP billing. Experience with Ticketing/Case Mgmt. and troubleshooting
