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DoiT International
GCP Product Support Specialist/Billing Specialist, Remote Poland
Join DoiT International as a GCP Product Support/Billing Specialist (Remote, Poland). Leverage ServiceNow for troubleshooting and billing support. Enjoy unlimited vacation and flexible work options.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 27, 2025
DoiT is seeking a self-motivated GCP Product Support Specialist/Billing Specialist to provide world-class support to SaaS applications and billing issues remotely. The role involves analyzing customer issues, troubleshooting, and ensuring accurate billing information. This is a fast-paced position focused on a highly automated, data-driven approach to problem-solving.
Requirements
- 3+ years in a technical support role or similar in a B2B SaaS environment
- 1-2+ years experience with Google Cloud Platform (GCP) billing experience
- Experience creating and enhancing documentation for the Product Support organization
- Experience with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow
- Ability to troubleshoot and resolve customer software problems
- A service mindset with strong communication skills
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Requirements Summary
3+ years in B2B SaaS support, 1-2+ yrs GCP billing, and experience in SaaS documentation. Strong communication & analytical skills needed
