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DoiT International
GCP Product Support Specialist/Billing Specialist, Remote Portugal
Join DoiT International as a Remote GCP Product Support/Billing Specialist in Europe. Leverage ServiceNow skills to provide top-tier SaaS support and billing solutions.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 27, 2025
DoiT is seeking a remote GCP Product Support Specialist/Billing Specialist to join the Client Services team. The role involves providing world-class SaaS application and billing support, working with customers to resolve technical issues, and contributing to the team's success through documentation and knowledge sharing. They are looking for a proactive and self-motivated individual with a strong technical background and customer-facing experience.
Requirements
- 3+ years in a technical support role or similar in a B2B SaaS environment
- 1-2+ years experience with Google Cloud Platform (GCP) billing experience
- Experience creating and enhancing documentation for the Product Support organization
- Experience with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow
- Good communication, presentation and interpersonal skills
- Analytical and problem-solving skills
- Service mindset with empathy and conflict resolution skills
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Requirements Summary
3+ years exp. SaaS support/billing, 1-2+ years GCP billing exp, and strong communication skills. Experience with ticketing systems is required
