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DoiT International
GCP Product Support Specialist/Billing Specialist, Remote UK
Join DoiT International as a Remote GCP Product Support Specialist in Eastern Europe. Leverage ServiceNow for billing support, troubleshooting, and customer success. Benefits include unlimited vacation and flexible work options.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 27, 2025
DoiT is seeking a remote GCP Product Support Specialist/Billing Specialist to provide world-class support to customers. The role involves analyzing billing lines, resolving customer issues, and ensuring a seamless and efficient experience. It requires a self-motivated and goal-oriented individual with a technical background and customer-facing experience supporting cloud computing products.
Requirements
- 3+ years in a technical support role or similar in a B2B SaaS environment
- 1-2+ years experience with Google Cloud Platform (GCP) billing experience
- Experience creating and enhancing documentation for the Product Support organization and internal staff
- Experience with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow
- Troubleshooting customer software problems, including bug tracking systems like Jira
- Good communication, presentation and interpersonal skills
- Analytical and problem solving skills
- Service mindset, strong sense of empathy and team dynamics awareness
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Requirements Summary
3+ years tech support exp. 1-2 yrs GCP billing experience. Proficient in documentation & troubleshooting. Good communication skills
