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DoiT International
GCP Product Support Specialist/Billing Specialist, Remote Spain
Join DoiT International as a Remote GCP Product Support/Billing Specialist in Spain. Leverage ServiceNow for ticketing, ensuring top-notch SaaS support. Enjoy unlimited vacation and flexible work options.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 27, 2025
DoiT is seeking a remote Product Support Specialist/Billing Specialist to provide world-class Saas application and billing support in a fast-paced environment. The role involves analyzing customer billing lines, troubleshooting technical issues, and ensuring customer satisfaction. The position requires a motivated self-starter with a technical background and customer-facing experience, offering remote work flexibility and professional development opportunities.
Requirements
- 3+ years in a technical support role or similar in a B2B SaaS environment
- 1-2+ years experience with Google Cloud Platform (GCP) billing experience
- Experience creating and enhancing documentation for the Product Support organization
- Experience with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Requirements Summary
3+ yrs tech support/SaaS. 1-2 yrs GCP billing. Strong documentation & customer support skills
