IT Specialist

Keywords is seeking a highly trained IT Specialist to manage the IT support and service desk operations for local offices, ensuring efficient and effective service to internal users. The role reports to the Head of Local Support and involves close collaboration with colleagues in other offices, particularly in Barcelona and Málaga.

Requirements

• Proven work experience in a customer service or Helpdesk role (4-5 years).
• High level in Spanish and English (spoken and written).
• Strong knowledge of first- and second-line support operations.
• Advanced proficiency in MS O365 environments and Google Workspace.
• Basic Knowledge on Firewall, switch, router management is IT a must.
• Knowledge in best practices and project management (ITIL, Agile, etc.) is a must.
• Knowledge of ServiceNow and industry trends.

Benefits

• Annual salary
• Medical Insurance
• Flexible Retribution
• Vacation days
• Personal days
• Birthday off