.svg)
GCyber
GCyber
IT Support Specialist at GCyber, St. Louis, MO (hybrid). Monitor ServiceNow incidents, troubleshoot telecom systems, resolve technical issues. Requires DoD Secret clearance, 5-8 yrs exp, 8570 IAT II cert. Excellent benefits included.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
GCyber is hiring an IT Support Specialist to support the USCG Maverick contract. The position is located in St Louis, MO and is a hybrid position with 3 days on site.
Requirements
- Monitor the Priority Queue in ServiceNow (SNOW) and respond promptly to high-impact incidents
- Apply established solutions and technical knowledge to resolve a wide range of issues
- Maintain detailed, accurate documentation of incidents, resolutions, and best practices
- Troubleshoot, repair, and maintain telecommunications networks and related systems
- Test new and existing software programs to ensure performance, reliability, and compliance
- Follow standard escalation procedures to validate, troubleshoot, and coordinate resolution with higher-tier support teams
Benefits
- 26 Days of Paid Leave + Annual PTO Increase
- Paid Parental Leave
- 401(k) Matching
- 100% Company-funded Disability Insurance
- 90% Company-Funded Health, Dental, and Vision Insurance
- Training and Professional Development Plans
- Commuter Benefits Plan
- Parking and Transportation Allowance
Requirements Summary
Active DoD Secret clearance, 5-8 years of experience, 8570 IAT II certification
